Privacy Policy
Last Updated: December 2025
This Privacy Policy describes how Sole and Beyond Pvt Ltd (“Sole and Beyond”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit www.soleandbeyond.com, use our services, or communicate with us (collectively referred to as the “Services”).
For the purpose of this Privacy Policy, “you” or “your” refers to any user, customer, or visitor who accesses our website or uses our services.
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms outlined here, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. When updates are made, we will revise the “Last Updated” date and publish the updated policy on our website.
Information We Collect
We may collect personal information when you interact with our website, contact us, or use our services.
Information You Provide Directly
This may include:
- Name
- Phone number
- Email address
- Billing and shipping address
- Order details and service requests
- Payment confirmation details
- Messages or information shared through customer support
Providing certain information may be necessary to access specific features or services.
Information Collected Automatically
When you visit our website, certain information may be automatically collected, including:
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on our website
- Interaction with website features
This information helps us improve our services and user experience.
Information from Third Parties
We may receive certain information from trusted third-party providers such as:
- Website hosting providers
- Payment processing partners
- Analytics services
- Marketing and advertising partners
These third parties collect and process information necessary to provide services such as payment processing, order fulfillment, or analytics.
How We Use Your Information
We use the collected information for purposes including:
Providing Our Services
- Processing orders and service requests
- Managing customer accounts
- Coordinating repairs, restoration services, or deliveries
- Providing updates about orders or services
Customer Support
- Responding to inquiries
- Handling service requests or complaints
- Improving customer experience
Marketing and Communication
- Sending promotional emails or updates
- Informing you about new services or offers
- Providing relevant content or advertising
You may opt out of marketing communications at any time.
Security and Fraud Prevention
We use information to detect suspicious activities, protect against fraud, and ensure the safety of our services and users.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and analyze website performance.
Cookies help us:
- Remember your preferences
- Understand how visitors use our website
- Improve website functionality and services
You may choose to disable cookies in your browser settings, though this may affect certain website features.
Sharing Your Information
We may share personal information in the following situations:
- With service providers who help operate our website or business
- With payment processors to complete transactions
- With logistics or delivery partners
- When required by law or legal authorities
- To protect our rights, property, or safety
We do not sell your personal information to third parties.
Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no system can guarantee complete security, and transmission of information over the internet carries inherent risks.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain records
- Comply with legal obligations
- Resolve disputes or enforce agreements
Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request a copy of your personal data
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If a parent or guardian believes their child has provided personal information, they may contact us to request deletion.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us: info@soleandbeyond.com